Shipping Policy
Effective Date: February 24, 2025

At Freezeconanie, we strive to provide fast, reliable, and affordable shipping for all our customers. Our Shipping Policy outlines the shipping methods, delivery times, and costs associated with your order. Please read through this policy for important information regarding the processing and shipment of your purchase.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet the needs of our customers. Delivery times and methods may vary depending on your location and the shipping option selected. Typical processing time for orders is 1-2 business days. Shipping times are estimates and may be subject to delays due to external factors such as weather, holidays, or shipping carrier issues.

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Overnight Shipping: Estimated delivery time of 1 business day (available in select areas).

Please note that delivery times may vary depending on your location and the shipping method chosen at checkout.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the shipping method selected. The final shipping cost will be displayed at checkout before you confirm your order. We offer free standard shipping on orders over $100 (U.S. only).

For international orders, shipping costs will be calculated at checkout, and additional customs duties or taxes may apply, depending on the destination country.

3. Shipping Restrictions

Currently, we offer shipping to the United States and select international destinations. If we are unable to ship to your location, we will notify you before your order is processed.

We do not ship to P.O. Boxes or APO/FPO addresses at this time.

4. Order Processing

Orders are typically processed within 1-2 business days of receiving your order confirmation. Orders are shipped on business days (Monday through Friday, excluding holidays). Please note that we do not process or ship orders on weekends or holidays.

If you order multiple items, we may ship them separately to ensure the fastest possible delivery. You will receive a tracking number for each shipment once your order has been dispatched.

5. Tracking Your Order

Once your order has shipped, you will receive an email containing tracking information. You can track your order directly through the shipping carrier’s website. If you encounter any issues with tracking or delivery, please contact our customer service team for assistance.

6. Shipping Address

It is essential that you provide an accurate and complete shipping address during checkout to avoid delays or issues with delivery. Freezeconanie is not responsible for any delivery issues caused by incorrect or incomplete shipping information. If you realize there’s an error in your shipping address after placing the order, please contact our customer service team immediately, and we will do our best to assist.

7. International Shipping

For international orders, Freezeconanie offers shipping to select countries. Please be aware that the recipient of an international order may be subject to customs duties, taxes, and import fees. These fees are the responsibility of the recipient and are not included in the purchase price or shipping fees. Customs policies vary by country, so we recommend checking with your local customs office for additional details.

8. Shipping Delays

While we make every effort to fulfill orders in a timely manner, Freezeconanie is not responsible for shipping delays caused by external factors, such as carrier delays, weather events, or customs processing. If there is a delay in shipping, we will notify you as soon as possible and provide an updated delivery estimate.

9. Damaged or Lost Packages

If your package is damaged during transit or is lost, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and either send a replacement or offer a refund, depending on the situation.

10. Customer Service

If you have any questions about shipping, tracking, or delivery, please reach out to our customer service team:

11. Policy Changes

Freezeconanie reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed about any updates.

Thank you for choosing Freezeconanie! We appreciate your business and are dedicated to providing a smooth and reliable shipping experience.