Sales Policy
Effective Date: February 24, 2025

At Freezeconanie, we strive to offer the best possible shopping experience for our customers. Our Sales Policy outlines the terms and conditions under which we sell products, ensuring that every transaction is transparent and customer-friendly. Please read through our policy to understand the procedures, terms, and responsibilities related to purchasing from us.

1. Product Availability
All products available on our website are subject to availability. While we do our best to keep stock levels accurate, there may be occasions when an item becomes out of stock after you place an order. If this happens, we will notify you promptly and offer a full refund or the option to choose an alternative product.

2. Pricing
The prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, the price of a product is locked in at the time of order confirmation, and no changes will be made to the price after your purchase.

3. Payment Methods
We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment options available during checkout

Payment is processed at the time of order confirmation, and all transactions are secure.

4. Order Confirmation
After placing an order, you will receive an order confirmation email containing the details of your purchase. This email serves as a receipt for your transaction. Please keep this confirmation for your records. It may take up to 24 hours for us to process your order. If we encounter any issues with processing your payment or fulfilling your order, we will contact you promptly.

5. Sales Tax
Sales tax will be applied to your order based on the state or country to which your order is being shipped. The applicable sales tax will be calculated during checkout and added to your total order amount.

6. Shipping and Delivery
For information regarding our shipping policy, including rates, delivery times, and locations, please refer to our Shipping Policy. We aim to process and ship orders within 1-2 business days from the time of order confirmation. Delivery times may vary depending on your location and the shipping method chosen.

7. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@freezeconanie.com or (703) 754-4419. Once your order has been processed or shipped, it cannot be canceled, but you may initiate a return once the item is received.

8. Promotional Offers
Promotional offers, discounts, and coupons are subject to availability and may have specific terms and conditions. These offers may not be combined with other promotions, and certain exclusions may apply. Please read the terms of each promotion carefully. We reserve the right to modify or terminate any promotional offers at our discretion.

9. Order Changes
Once an order has been confirmed, changes to the items, shipping address, or payment method cannot be made. If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate changes if the order has not yet been processed or shipped.

10. Warranty and Product Defects
All products sold by Freezeconanie are covered by a warranty against manufacturing defects. Warranty terms may vary depending on the product and brand. Please refer to the specific product’s warranty information for details. If you receive a defective item, please contact us immediately to arrange for a replacement or refund.

11. Customer Service
For any questions or issues related to your purchase, please contact our customer service team:

12. Policy Updates
Freezeconanie reserves the right to update or change this Sales Policy at any time. Any updates or changes will be reflected on this page with the revised effective date. Please review the policy regularly to stay informed about any modifications.

Thank you for shopping with Freezeconanie! We appreciate your business and are dedicated to providing a smooth and enjoyable shopping experience.